Shipping policy

Thank you for shopping with Pumpvanta. This Shipping Policy explains our order processing, shipping rates, estimated delivery times, tracking, and other shipping-related information.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are not normally processed on weekends or public holidays.

During periods of high order volume, promotional events, or holidays, processing may require additional time.

2. Shipping Rates

Our standard shipping rates are:

  • Orders from $0.00 to $39.98: $12.99 shipping
  • Orders of $39.99 or more: Free shipping

The applicable shipping charge will be displayed during checkout before the order is completed.

3. Estimated Shipping Time

After an order has been dispatched, estimated shipping time is generally 7–15 business days.

Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather conditions, public holidays, and other circumstances outside our reasonable control.

4. Total Estimated Delivery Time

Our standard estimated timeline is:

Processing Time: 1–3 business days
Shipping Time: 7–15 business days
Total Estimated Delivery Time: approximately 8–18 business days

These delivery times are estimates and are not guaranteed.

5. Order Tracking

Tracking information will be provided after your order has been shipped where tracking is available.

Please allow some time for tracking information to become active after shipment.

If tracking information has not updated for an extended period, please contact service@pumpvanta.com.

6. Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

If you discover an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the information before shipment, but address changes cannot be guaranteed once an order has entered processing or has been dispatched.

7. Delivery Delays

Delivery may occasionally be delayed due to circumstances such as:

  • Carrier delays
  • Customs procedures
  • Severe weather
  • Public holidays
  • Transportation disruptions
  • Incorrect or incomplete delivery information
  • Other circumstances outside our reasonable control

If your order is significantly delayed, please contact us for assistance.

8. Customs, Duties and Taxes

Depending on the destination, international orders may be subject to customs duties, import taxes, or other charges imposed by local authorities.

Where such charges are not collected during checkout, they may be the responsibility of the recipient according to applicable local requirements.

9. Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first check the delivery location and contact the applicable shipping carrier where appropriate.

You may also contact service@pumpvanta.com with your order number and tracking information so that we can review the situation.

10. Damaged Packages

If an order arrives damaged, defective, incomplete, or incorrect, please contact us promptly.

Please provide your order number, a description of the issue, and clear photographs where applicable.

We will review the information and provide appropriate assistance.